How do I update my QR code info?
If you need to update any of the information that displays when your QR code is scanned, such as emergency contact info, medications, or allergies, click here to submit your changes.
Important- You'll need to know the email and tag (order name) used for the original order. This is how we locate your card.
As long as we can locate your original order, there is no charge to update QR code information and you do not need to replace your KnowID card(s).
We will email you when the changes are complete and you may continue using your existing cards as you normally would.
If you need to change or update any of the printed information on the card (behaviors etc..), see the FAQ above to order a replacement card.
Will the QR code be the same if I have multiple products?
Most of the time.
Any products purchased at the same time will always have the same QR code across all items.
Items purchased later after an initial purchase (i.e. you already have a card and are now purchasing a wristband) will have the same QR code as the initial purchase as long as we are able to locate your original order. This is why we note to tag all orders for the same person with the same tag name and same email every time you place an order.
It's not the end of the world if a subsequent item is assigned a different QR code, but it will cause extra work on the customer's part to identify which is which if they request a later update to the QR and could cause one QR to be updated and not other unless you request both.
Don't worry, we're always here to help figure it out! But tagging each order with same name and the same email will ensure the QR is uniform across all your KnowID products.